Shipping Policy for Poonthottam Ayurvedah Online Store

At Poonthottam Ayurvedah, we are dedicated to delivering your Ayurvedic medicines and wellness products safely and promptly. To cater to all our customers across India, we have partnered with two reliable shipping providers: DTDC Courier and Logistics Services and India Post. Below is a detailed outline of our shipping policy.

1. Shipping Providers

We offer shipping through:
        1.      DTDC Courier and Logistics Services: A fast and reliable private courier service with a vast network.
        2.      India Post: India’s official postal service, ideal for deliveries to rural and remote areas.

2. Shipping Charges

a. DTDC Shipping Rates:
     •           Local Delivery (Within State): ₹60
     •           South India : ₹100
     •           Rest of. India : ₹200

b. India Post Shipping Rates:
     •           Standard Parcel Delivery: ₹40–₹80 depending on weight and destination (exact charges will be calculated at checkout).
     •           Speed Post Service: ₹60–₹120 depending on weight and location (used for faster deliveries).

c. Free Shipping:
     •           Free shipping is available for orders above ₹1,500, regardless of the chosen shipping provider.

d. Cash on Delivery (COD): Currently not Available

3. Delivery Timeline

a. DTDC Estimated Delivery Times:
     •           Local Orders (Within City): 1–3 business days.
     •           South India : 2–5 business days.
     •           Rest of. India : 3–7 business days.

b. India Post Estimated Delivery Times:
     •           Standard Parcel Delivery: 5–12 business days, depending on the destination.
     •           Speed Post Service: 2–6 business days, depending on the destination.

Please note that delivery times may vary due to location, unforeseen circumstances, or service provider constraints.

4. Order Processing
     •           Orders are typically processed within 1–2 business days after payment confirmation.
     •           Once your order is dispatched, you will receive an email or SMS with your tracking details.

5. Tracking Your Order

a. DTDC Orders:

Track your order on the DTDC website (www.dtdc.com) or via their mobile app using the tracking number provided.

b. India Post Orders:

Track your shipment on the India Post website (www.indiapost.gov.in) using the tracking ID provided.

6. Delivery Locations

a. DTDC Coverage:

DTDC delivers to most cities and towns across India. However, delivery to certain remote or rural areas may not be possible.

b. India Post Coverage:

India Post has the widest delivery network in India, including remote villages and rural areas. If DTDC does not deliver to your area, we will ship your order through India Post.

7. Failed Deliveries

a. Incorrect Address:

Please ensure that your shipping address is accurate and complete. Orders delayed or returned due to an incorrect address will require additional charges for re-shipment.

b. Unsuccessful Delivery Attempts:
     •           If delivery fails after multiple attempts, the package will be returned to us.
     •           You can request a re-shipment (additional shipping charges will apply) or a refund for the product amount (excluding shipping charges).

8. Damaged or Missing Items

a. Damaged Packages:

If your package arrives damaged, please:
        1.      Refuse to accept the delivery.
        2.      Notify us immediately at [email protected] with photos of the damaged package.

We will arrange for a replacement or refund based on the issue.

b. Missing Items:

If any items are missing from your order, contact us within 48 hours of delivery, and we will resolve the issue promptly.

9. Shipping Delays

While we strive for timely delivery, delays may occur due to:
     •           Natural calamities, strikes, or political disruptions.
     •           Public holidays or weekends.
     •           Customs or logistical issues with the shipping provider.

We will keep you informed of any significant delays.

10. International Shipping

Currently, we only deliver within India. We are working to expand our services to international customers in the near future.

11. Contact Us for Shipping Support

If you have any questions or need assistance with shipping, please get in touch with us:
     •           Email: [email protected]
     •           Phone: +91 7306110413

We ensure your orders are delivered safely, securely, and in perfect condition. Thank you for choosing Poonthottam Ayurvedah for your Ayurvedic and wellness needs!