Refund and Return Policy for Poonthottam Ayurvedah Online Store

At Poonthottam Ayurvedah, we take immense pride in offering high-quality Ayurvedic medicines, wellness products, and proprietary formulations to enhance your health and well-being. However, if you are unsatisfied with your purchase, our refund and return policy ensures a smooth and fair process.

Eligibility for Refunds and Returns

To be eligible for a refund or return, please note the following conditions:
1. Return Window:
      •  You must initiate a return within 30 days of receiving the product. Returns or refund requests submitted after this period will not be accepted.
2. Product Condition:
      •  The product must be unopened, unused, and in its original packaging to qualify for a return.
      •  Products that are tampered with, partially used, or damaged (unless due to a delivery issue) are not eligible for refunds.
3. Non-Refundable Items:
      •  Certain items are non-refundable, including:
             •       Customized or personalized Ayurvedic formulations.
             •       Opened or partially used consumables, such as oils, capsules, or powders.
             •       Discounted or clearance items.

How to Initiate a Return

To ensure a hassle-free return process, follow these steps:
1. Contact Customer Care:
      •  Email us at [email protected] with the following details:
             •       Order number.
             •       A brief explanation of the reason for return.
             •       Supporting photographs (if applicable), especially for damaged or defective items.
2. Approval Confirmation:
      •  Once your return request is reviewed, our customer care team will confirm its approval via email.
      •  Approved returns must be shipped back to the address provided by our team.
3. Return Shipping:
      •  The cost of return shipping will be borne by the customer unless the return is due to an error on our part (e.g., wrong item sent or damaged product).
      •  We strongly recommend using a trackable shipping service to ensure safe delivery of the return.
4. Return Address:
      •  All approved returns should be sent to:

Poonthottam Ayurvedah, Post kulakkad, Palakkad district, Kerala
679503

Processing Refunds
1. Inspection and Approval:
      •  Once the returned product is received, our team will inspect it to ensure it meets the return criteria. If the product does not meet the conditions outlined above, we reserve the right to decline the refund request.
      •  You will be notified via email regarding the approval or rejection of your refund.
2. Refund Payment:
      •  If approved, your refund will be processed within 7-10 business days.
      •  Refunds will be issued to the original payment method used during the purchase.
3. Important Note on Refund Delays:
      •  Depending on your financial institution, it may take additional time for the refunded amount to reflect in your account.

Non-Refundable Scenarios

Refunds will not be issued under the following conditions:
   •    Products returned after 30 days from the delivery date.
   •    Opened or partially used products.
   •    Products that are damaged due to mishandling or improper storage after delivery.
   •    Unauthorized returns (items returned without contacting our customer care team).

Damaged or Incorrect Orders

In rare instances where your order arrives damaged or incorrect:
1. Notify Us Immediately:
      •  Contact us within 48 hours of receiving the product by emailing [email protected] with photographs of the damaged or incorrect items.
2. Replacement or Refund:
      •  Once verified, we will either provide a replacement at no additional cost or process a refund based on your preference.

Additional Guidelines
   •    Poonthottam Ayurvedah is not responsible for loss or damage during return transit. Please pack the items securely to prevent damage.
   •    Return shipping charges are non-refundable, except for cases involving our error (e.g., wrong or damaged items).

Contact Us

For any questions or concerns about our refund and return policy, please feel free to contact us:
   •    Email: [email protected]
   •    Our customer care team is here to assist you and ensure a seamless shopping experience.

We thank you for choosing Poonthottam Ayurvedah for your health and wellness needs. Your satisfaction and trust are our top priorities!